Want to return something? Check our returns policy:
You can return your item within 14 days of receiving it. The item must be returned in its original condition and packaging. The return form must be completed in full. If you do NOT receive a return form, we will NOT be able to process your order.
Only unused items that are in the same condition as when you received them are eligible for return. The item must also be returned in its original packaging.
Check our returns policy below
-Returns can be made within 14 days after receipt.
The item you wish to return must be unworn, with tags still attached and free of signs of wear or other stains.
All sex toys, including vibrators and dildos
Catsuits, stockings and tights
Wigs
Strings
Condoms, tablets, lubricants and creams
Secretbody Gift Cards cannot be returned.
DISCOUNTED ITEMS
NO refunds can be given for sale items.
RETURN FORM
If you are eligible to return your item after checking, please complete our returns form. Please ensure you fill it out carefully. If you do NOT have a completed returns form, we unfortunately cannot process your return.
Returns must be submitted to us within 14 days of receipt. We can only process your return if you notify us within 14 days of receipt and include the accompanying return form. We will not process returns received after 14 days. To report your return, please send an email to info@secretbody.nl.
You can return items to the address below. PLEASE NOTE: You will be responsible for the shipping costs for returning the item. Return form
- Brahmslaan 14
- 3862TD Nijkerk
REFUND:
After receiving your return order, it will take 1-5 business days to process. Once your return has been processed, you'll receive an email from us and your refund will be processed using the payment method you used.
If you haven’t received your refund yet, please check your bank account first.
If so, please contact your credit card issuer. It may take some time for your refund to appear.
If that's not the problem, contact your bank. It often takes time to process a refund.
If you've done this and still haven't received your refund, please contact us at customerservice@secretbody.nl .